The Federal Airports Authority of Nigeria, FAAN, has denied claims that it was responsible for Uber’s decision to discontinue its ride-hailing operations in Nigeria.
Speaking on Friday, FAAN Managing Director, Mrs. Olubunmi Kuku, said the company’s exit was based on its own economic and regulatory considerations, stressing that the authority had no role in the decision.
“I can’t speak to Uber’s exit from Nigeria. I am sure they have their own economic and regulatory decisions as to why they chose to exit,” Kuku said.
She stated that FAAN’s priority remains passenger safety and a seamless travel experience at airports.
Kuku disclosed that FAAN received numerous complaints during the December holiday period over poor experiences with some e-hailing and car-hire services. The complaints included intimidation, excessive charges, and passengers being taken to wrong destinations.
She added that disagreements also arose over liability and the management of dedicated pickup zones. While FAAN agreed to provide the zones, it insisted that companies take responsibility for their drivers.
Kuku said the Airport Car Hire Rank Management System, ACHRAMS, was introduced to ensure visibility and accountability, adding that passengers remain free to choose between e-hailing and airport car-hire services.
