United Nigeria Airlines issued an apology to actress Bolaji Ogunmola following a flight disruption that resulted in her being stranded in Ekiti.
On Thursday, Ogunmola publicly criticized the airline, alleging that it repeatedly delayed her flight beginning on Wednesday before ultimately cancelling it.
She stated that the ongoing postponements resulted in substantial professional and financial setbacks.
Ogunmola revealed that she had invested between N15 million and N20 million in preparations for the production of her film, TOC.
In a statement shared on Instagram, the airline’s public relations officer, Chibuke Uloka, explained that the flight was cancelled due to “unscheduled aircraft maintenance” and asserted that passengers were notified via email and text messages.
Uloka stated that the flight was reintroduced on January 8, although the Ekiti–Lagos route was not included in the airline’s scheduled operations for that day.
The PRO also offered an apology to the affected passengers including the actress.
“United Nigeria Airlines acknowledges the concerns raised by Ms. Bolaji Ogunmola in a now viral video broadcast regarding the recent disruption to her travel plans. We offer our sincerest apologies for the inconveniences to her, and all affected passengers,” the statement reads.
“We fully recognize the impact that flight delays and cancellations have on our passengers, particularly when they interfere with significant personal and professional commitments. We deeply regret that Ms. Ogunmola was affected by these circumstances.
“Flight UN0623, on which Ms. Ogunmola was originally scheduled to travel on 7 January 2026, was initially disrupted due to unscheduled aircraft maintenance. Communications regarding the disruption were promptly sent to all affected passengers via email and text messages.
“In prioritizing our passengers, the flight was specially reintroduced into our operations on 8 January 2026, despite the Ekiti-Lagos route not being part of our scheduled services for the day.
“In line with our commitment to passenger welfare, United Nigeria Airlines ensured full compliance with all applicable NCAA Consumer Protection Regulations, including passenger care obligations during flight disruptions, as provided under Part 19 of the NCAA Consumer Protection Regulations.
“United Nigeria Airlines offers its unreserved apologies to Ms. Ogunmola and all other affected passengers. We remain steadfast in our commitment to the highest standards of safety, operational excellence, and exceptional customer service.
“We value the feedback of our passengers and are dedicated to continually improving our service delivery to meet-and-exceed our passenger’s expectations.”
