NNPC has labelled as false viral video claiming that purchase of lubricants or engine oil is a prerequisite for purchasing or dispensing Premium Motor Spirit (PMS), also known as petrol.
A viral video circulating on X shows a fuel pump attendant at one of their filling stations, coercing customers to buy lubricants or engine oil before being allowed to purchase Premium Motor Spirit (PMS), commonly known as petrol.
The attendant in the video claims this directive came from NNPC Retail Management.
NNPC Retail has categorically denied these allegations, asserting that such practices are not part of the company’s Customer Service Charter.
Olufemi O. Soneye, Chief Corporate Communications Officer, NNPC Ltd.Abuja, said the allegations as contained in the video was not a directive from the NNPC retail management.
Soneye said;
“NNPC Retail wishes to state unequivocally that the allegation is entirely false and does not represent the Company’s Customer Service Charter.
“At all NNPC Retail filling stations, customers are not obligated to purchase lubricants or engine oil or other products as a precursor to buying PMS (petrol).”
Speaking further on the incident, Managing Director of NNPC Retail Ltd, Mr. Huub Stokman said:
“We are dedicated to providing clear, transparent and quality service to all our customers, guaranteeing that their needs are met without any recourse to unnecessary and unscrupulous conditionalities.”
“The public is hereby advised to disregard the information in its entirety and report any such occurrences to the appropriate authority.
In the meantime, NNPC Retail Limited has launched an investigation into the unfortunate incident and assured that appropriate disciplinary action will be taken against the culprit (s).
