The Federal Airports Authority of Nigeria, FAAN, has come under public scrutiny over the pricing of its newly introduced airport car-hire service at the Murtala Muhammed International Airport, Lagos.*
The controversy followed a passenger’s account online alleging that he was quoted N30,000 for a short trip from the airport to a hotel in Ikeja. The fare sparked debate on social media, with many users comparing it to significantly lower rates offered by ride-hailing platforms in the city.
Passengers and observers have questioned the pricing structure of the service, arguing that the charges are considerably higher than those of alternative transport providers. Comparisons circulating online showed that similar journeys could be completed through other ride-hailing services at a fraction of the quoted amount.
The airport car-hire platform was recently introduced as part of efforts to improve passenger safety, convenience, and regulation of transportation services within airport premises. However, concerns over affordability and competitiveness have continued to generate reactions from travellers and industry stakeholders.
Some aviation experts have argued that the issue extends beyond transportation costs, raising broader concerns about competition, consumer protection, and the role of public institutions in commercial activities. They stressed the need for policies that balance passenger welfare with operational objectives.
Others maintained that airport authorities should focus on infrastructure management and regulatory responsibilities while ensuring a fair operating environment for private transport providers.
FAAN has previously stated that the new transport platform was introduced to streamline airport car-hire operations and improve service standards. The authority also clarified that the initiative was not designed to replace existing ride-hailing services.
Despite the clarification, discussions over pricing and accessibility continue, with many travellers calling for a review of fare structures to ensure that airport transportation remains affordable and competitive.
