The Central Bank of Nigeria, CBN, has shared specific phone numbers and email addresses through its social media channels in which customers can report challenges in accessing cash, whether over the counter or at Automated Teller Machines, ATMs.
This initiative, which was outlined in a circular issued on November 29 and co-signed by Solaja Olayemi, Acting Director of Currency Operations, and Isa-Olatinwo Aisha, Acting Director of Branch Operations, is part of the CBN’s efforts to enhance cash availability and promote smooth currency circulation nationwide.
The statement reads partly: “Deposit Money Banks, DMBs, are directed to ensure efficient cash disbursement to customers over the counter, OTC, and through ATMs.
“The CBN will intensify its oversight roles to enforce this directive and ensure compliance.”
The CBN Governor Olayemi Cardoso, in a bid to help address cash withdrawal issues, encouraged bank customers to report any incidents through the provided contact channels.
The circular also stated that individuals facing difficulties in withdrawing cash should provide essential details, including the account name, the bank’s name, the amount, and the time and date of the incident.
Customers are advised to share this information by contacting the CBN branch in the state where the issue occurred or by sending an email to the designated state-specific address.
The central bank also reaffirmed its commitment to imposing penalties on banks that fail to adhere to its cash disbursement guidelines.
“This will assist CBN in addressing issues hindering the availability of cash and further improve currency circulation,” the statement added.
