Companies without an accessible consumer complaint resolution platform would be sanctioned by the Federal Competition and Consumer Protection Commission (FCCPC).
Executive Vice Chairman of the commission, Babatunde Irukera, said this at a media parley on Tuesday in Abuja.
Irukera accused most companies of not effectively resolving consumer complaints, saying the development had increased complaints received daily by the commission.
He said the FCCPC’s complaint resolution team has become a multi-company customer service desk.
“The reason why people are coming to us more is that they can’t find the people who sold stuff to them,” NAN quoted him as saying.
“There is no standalone, clear, accessible, well-publicised resolution platform by these companies for people to reach them.
“What we are doing is that we are going to write regulations, if you do not have that, there will be a penalty.”
